Privacy policy.

FoodScraps360 LLC

Effective Date: 09/04/2025
Last Updated: 09/04/2025

Introduction

FoodScraps360 LLC ("FoodScraps360," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential curbside compost collection services and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

  • Sign up for our compost collection services

  • Create an account on our website

  • Contact us for customer support

  • Subscribe to our communications

  • Participate in surveys or promotions

This information may include:

  • Contact Information: Name, email address, phone number, and service address

  • Account Information: Username, password, and account preferences

  • Billing Information: Payment method details and billing address

  • Service Information: Collection schedule preferences, special instructions, and service feedback

  • Communication Preferences: SMS and email notification settings

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on pages

  • Referring website addresses

  • Date and time of visits

How We Use Your Information

We use the information we collect to:

Provide and Manage Services

  • Schedule and coordinate compost collection services

  • Send SMS and email reminders about collection days

  • Process payments and maintain your account

  • Communicate important service updates or changes

Improve Our Operations

  • Optimize collection routes and schedules

  • Enhance customer service and support

  • Develop new features and services

  • Analyze service usage patterns

Communicate With You

  • Send service-related notifications via SMS and email

  • Respond to your inquiries and support requests

  • Provide educational content about composting and sustainability

  • Send promotional communications (with your consent)

Legal and Safety Purposes

  • Comply with applicable laws and regulations

  • Protect the rights, property, and safety of FoodScraps360, our customers, and others

  • Prevent fraud and enforce our terms of service

SMS and Email Communications

SMS Reminders

By providing your phone number and opting in to SMS notifications, you consent to receive text messages about:

  • Collection day reminders

  • Service alerts and updates

  • Account notifications

Message frequency varies. Message and data rates may apply. Text STOP to cancel SMS notifications at any time. Text HELP for assistance.

Email Communications

We send emails for:

  • Collection reminders

  • Service confirmations and updates

  • Billing and account information

  • Educational newsletters (optional)

  • Promotional offers (optional)

You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or updating your preferences in your account settings.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • SMS and email delivery

  • Website hosting and maintenance

  • Customer support

  • Data analysis

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or subpoenas

  • Government or regulatory requests

  • Legal proceedings or investigations

Business Transfers

If FoodScraps360 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission

  • Secure servers and databases

  • Regular security assessments

  • Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Access and Update Information

You may access and update your personal information through your account settings or by contacting us directly.

Communication Preferences

You can manage your SMS and email preferences by:

  • Texting STOP to opt out of SMS messages

  • Clicking "unsubscribe" in promotional emails

  • Updating preferences in your account settings

  • Contacting our customer support

Account Deletion

You may request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

New York Consumer Rights

As a New York resident, you have specific rights under New York privacy laws, including:

  • The right to know what personal information we collect

  • The right to delete personal information (subject to certain exceptions)

  • The right to opt-out of the sale of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your privacy rights

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Updating the "Last Updated" date

  • Sending an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

FoodScraps360 LLC

Email: contact@foodscraps360.com
Website: https://www.foodscraps360.com

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us using the information above.

This Privacy Policy is governed by the laws of the State of New York, without regard to its conflict of law provisions.